Hellopeter
Share Your Experience
RvdV
Riana van der Vyver

1 reviews | Active since Jun 2018

22 Jul 2019, 13:42

Policy cancelled by Client not by Miway.

In 2015 my vehicle ( Hyundai Grand i10) and Son's motorcycle ( Honda CBR 600) was insured with Miway. Due to the fact that my Son had two claims on the motorcycle in one year I received a call from Miway stating that they are going to cancel the motorcycle insurance due to the two instances. Before Miway could cancel the insurance. I moved both my car and my sons motorcycle in September 2015 before they could cancel the motorcycle cover. Both times animals were the causes. My son has received numerous call since then from Miway to get a quote for cover. We just phoned OutSurance for a quote, hoping for a better premium, but was told Miway FLAGGED my sons bike, and that they could not help us !!!! WHY was the bike (Honda CBR 600) flagged before it could be cancelled by Miway? We had the bike removed long before they could cancel the cover.

0
Replies (3)
MiWay Insurance
MiWay Insurance's reply22 Jul 2019, 15:06
Official
Thanks for bringing this to our attention! We have passed it on to the right team and someone will give you a shout soonest to investigate what happened. Please accept our sincere apology in the interim for any hassles we have caused you.
 
Best regards,
The MiWay Team
RvdV
Riana van der Vyver's update22 Jul 2019, 16:12
Reviewer Update
Thank you.
RvdV
Riana van der Vyver's update25 Jul 2019, 10:19
Reviewer Update
Good day,

Outsurance called again, it was not my Son's motorcycle that was flagged, Miway listed my son's ID number as high risk client, this is even worse! Will forward the proof once received from Outsurance.