AS
Alisha S

1 reviews | Active since Oct 2014

02 Sept 2015, 11:10

Policy Cancelled, but I still Pay

On 17/07 I Spoke to a Mr Tlhapi and cancelled my policy because MiWay refused to cover my home content after I moved to a safer neighbourhood. On 01/08 MiWay deducts R656.99 and R1 002.47 from my account. I called and spoke to Henry, which informed me that I have to go to the bank and reverse the payment. Bank Fees R42.50 which I had to pay for the reversal. On 07/08 MiWay deducts R502.75 from my account again I had to reverse the payment costing me R100.00 this time. I phoned MiWay and spoke to Nadine and I informed her that she can cancel my policy. Again Henry phones me and I confirm that my policy has been cancelled. To my surprise again on 01/09 MiWay deducting an amount of R1 027.57 from my bank account. costing me R42.50 again for the reversal. I have had R185.00 extra Banking Fees I had to pay because the *********** people working for MiWay. Can a manager please phone me back? I have been holding on for over an hour to speak to a manager at MiWay on the phone. My Policy number are ***7.<br> Also change your slogan: MiWay doing insurance your way??? No No No No MiWay doing insurance our way should be the slogan. UTTERLY DISGUSTED AND UNHAPPY EX MIWAY CLIENT

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply07 Sept 2015, 15:32
Official
Hello Alishastruwig,

We need to unconditionally apologise for upsetting you, and we assure you that it is never our intention to frustrate you in any way! Please be assured that your feedback is valuable to us and that we'll put it to good use and make sure that this does not happen again!

Douglas has since been in touch and he confirmed that your policy has been cancelled. We're sorry to lose you as our client and we wish you all the best!

Best regards,
The MiWay Team