Policy Cancellation before the required date. FULL PREMIUM PAID!

I am bitterly disappointed with the service I have received from MiWay over the past few days (in fact the lack thereof). I have been with MiWay for just over 7 years now and my premium has nearly doubled since I started with them, having only claimed for a window replacement in 2017.

This week I battled to get hold of them and only managed to get through to them once another insurance company called them on my behalf and put me through to them. The person on the line was very unprofessional and did not even introduce himself so I had no idea who I was speaking to. After requesting to cancel my policy, he asked me why etc. He then said that the retention department would contact me in the next 72 hours to discuss the details. Those hours have come and gone and still nothing.

This morning (7 Feb) I log in to my profile only to see that my policy has disappeared despite needing to be covered until the 20 February. I did not request for an immediate cancellation, as my monthly premium had just been paid on the 20 January which was deducted IN FULL! So I should be covered for the full month. I also did not receive any communication from MiWay that my policy has indeed been cancelled.

If I am required to pay a pro rata for days I need to be covered then surely I should be refunded a pro rata amount from the 7 Feb - 20 Feb.

MiWay please contact me to sort this out.