1 reviews | Active since Sept 2016

20 Sept 2016, 20:24

Policy Cancellation

<p>Im not usually an irate customer. However, I have been a client with miway for just over a year. By chance I logged in to my account to change banking details, and much to my surprise received an error stating my account was under review. I chatted to an agent via their chat service online only to find that my premium had been pushed up by R100. I then went on to request that they call me back (because calls to their call centre are ridiculously expensive) - TWICE to cancel my policy. This was on Monday afternoon. Suffice it to say, I still have not heard back from them. How else am I supposed to cancel my policy??! I have never claimed and I do not wish to pay their absurd premiums anymore. Please could someone contact me concerning this matter urgently.</p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply21 Sept 2016, 09:02
Official

Thanks for bringing this to our attention! We’re so sorry to hear that the recent changes to your policy has left you feeling let down and undervalued! Kgomotso will be in contact shortly to discuss your concerns with you in more detail.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply21 Sept 2016, 16:15
Official

Please accept our sincere apology. Kgomotso has since been in touch to assist you with your policy and she has also confirmed cancellation of your policy.

Please don't hesitate to give us a call if there's anything else we can assist you with!

Best regards,
The MiWay Team

Best regards,

's update21 Sept 2016, 16:16
Reviewer Update

Thanks so much. Kgomotso was very accommodating. I would just like a confirmation of cancellation in writing sent via email to me please.

Thanks again.

Jasmine

MiWay Insurance
MiWay Insurance's reply21 Sept 2016, 16:22
Official

No problem, we have passed your message on and thanks for letting us know how nicely Kgomotso assisted you.

Best regards,
The MiWay Team

Best regards,