***- CLAIM NUMBER ***

Good Day

On the 13/12/2019, I made a claim for flood damages,

Now one month later , your agent phones me and tells me that they are going to get your service provider to sort out the damages , I have already started with the repairs of the damages on my own because your’ll took too long to get back to me. There was black fungus on the ceiling which I could not leave for long , so you need to make payment to me , I don’t want to use your service provider! I have already begun work with my service provider.

Please sort this matter out as soon as possible as I have been waiting over a month, if you cannot honor what I have requested , I will have no option but look for a another insurance company.

Regards