HS
Hlulani S
1 reviews | Active since Aug 2020
08 Nov 2021, 19:02
Plumber sent by MiWay charges R550/hour 😳
Needed a plumber to assist with a water leak. It’s disappointing that MiWay sent me a plumber that charges R550/hour after the 1 hour that MiWay covers. It’s cheaper and best to just get your own plumber privately because some repair jobs can take several hours to fix and those plumbers don’t come with any materials, they need to still go to the hardware store to buy materials to fix the problem. The benefit for home assistance is basically useless and works out expensive. It would make sense if Miway would subsidise the hourly rate, but as is, MiWay doesn’t get involved in what those plumbers charge. I suggest you look at this benefit differently MiWay.
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Replies (1)MiWay Insurance's replyOfficial
09 Nov 2021, 08:45We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply09 Nov 2021, 08:45
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
