ZL
Zandri L

1 reviews | Active since Feb 2016

17 Feb 2016, 11:49

Pleasure dealing with Amori!

After a long struggle in Sept 2015 to cancel my policy, it was cancelled and everyone was happy. In Jan 2016 they took another debit order?? VERY frustrated I phoned Miway AGAIN and explained that I am not a client and that they cannot take a debit order out of the blue for a car I don't even own anymore. I was then informed that the policy was somehow not cancelled even though the debit orders stopped, and that I was still an active client.<br> Finally a consultant, Amori Lemley, phoned me back, and instantly handled the problem in the most efficient and friendly manner! I DREADED that phone call, and it turned out to be the best part of my weekend. Not only did she resolve the wrong debit order and arranged a refund within a few days, she offered me cover for my new car for R200 less than what I was paying. After a terribly 2015 and a bad start to 2016 Amori really kicked my year into a good place :-) Thanks a MILLION Amori!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply18 Feb 2016, 13:33
Official
Hello zandriLamp,

Wow - Amori is a star! We're so happy that she managed to turn your frown upside down. Thanks for the compliment!

Best regards,
The MiWay Team