Please stay away from Miway.......I'm so stressed, Going through Hell!!!

Please stay away from Miway.......I'm so stressed, Going through Hell!!!

In 2017 I insured my new car with Miway (second car with them) and i was told itwas fully insured as it is, many months after that i was told my car was not fully covered as it has extra factory fitted features( Panoramic sunroof, Mags etc.) and must be added to the policy. I had disclosed what made up the Retail value of my car by submitting an itemized invoice from the dealership form day one(2017).

My policy was amended to included the extra features as they are in the invoice and i was told the car id fully covers.

22nd March 2023 around 19:30 I'm driving on the N3 something hits the sunroof hard and loud, it cracks and breaks into the car, i do my best to keep the car under control and avoid hitting other cars, i stop on the side of the freeway.

I immediately notified Miway of what has happened and i was assisted with road side assistance. 23th March 2023 I call to lodge a claim for my Sunroof and i submit the photos of the damage. At this point I'm thinking this is gonna be a simply process cause trust Miway. 24th March 2023 Im told fixing the sunroof will be 22K how ever I'm only covered for 10k (Bombshell dropped).

On the dealership invoice, the sunroof was a 10K extra feature(2017).

That was lifted as it it from the invoice and put in the policy.

Remember, this car was insured at retail value, as it was from the manufacture/dealership.

After all these year of being with Miway ( 3 Cars later) I've lost all the trust and confidence i had with Miway.