Please pay me my refund

I am really irritated and frustrated by the service received from Miway. I have been a client of them for many years and this is the thanks I get for being a loyal client. I cancelled my insurance with them on the 26 August 2022 after they quoted me R2000.00 for my new car I just bought, mind you I was paying R807.00 for my car and home contents. Because the debit order had gone through on the 25 August 2022 I was due a refund which was suppose to be in my account in 7 days. I called the call center and spoke to Katlego who assured me that the debit order has been processed and should appear in my account in a day or 2, I followed up again on 07 September 2022 and spoke to Sphiwe who also confirmed that I should receive an sms by the 08 September 2022 and money will reflect in my account, mind you he spoke to his manager who also confirmed it. Its now 20:08 PM and nothing has happened. I am honestly tired of wasting my time calling the call center to keep following up with them for something they owe me. I am honestly shocked by this behaviour, I thought they were different from other insurers but I guess not. I am going to post this on all social media platforms until my money is in my account and never again will I deal with them.