1 reviews | Active since Dec 2016
PLEASE CANCEL MY POLICY AND STOP DEBITING MY ACCOUNT
<p>Is funny how you are quick to answer an online query for someone who intends taking cover with you but you drag your feet when it comes to queries regarding customer dissatisfaction. I took cover with you over a year ago...you increased my premiums and kept my excess fee high, but did I complain? NO I didn’t. I needed your assistance a few months ago for legal advice, did you assist? Again NO you didn’t. I sent you numerous emails and online queries and got no response at all. Instead I waited on the line for more than 5 minutes waiting for “specially-assigned agent” and did I get to speak to that “specially-assigned agent”? NO I didn’t. Miway kindly Cancel my policy and stop debiting my account....Please!!!!!</p>
Oh no - we are so sorry for upsetting you on more than one occasion!
We have passed your notes on to our Client Services team and we will be sure to get to the bottom of what went wrong. An agent will be in touch with you first thing in the morning!
Best regards,
The MiWay Team
Oh no - we are so sorry for upsetting you on more than one occasion!
We have passed your notes on to our Client Services team and we will be sure to get to the bottom of what went wrong. An agent will be in touch with you first thing in the morning!
Best regards,
The MiWay Team
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Adelaide has since called to confirm cancellation of your policy and we urge you to let us know if you need help with anything else in the interim!
Kind regards,
The MiWay Team
We're so sorry to hear that you feel this way, and we assure you that it is never our intention to upset you. Adelaide has since called to confirm cancellation of your policy and we urge you to let us know if you need help with anything else in the interim!
Kind regards,
The MiWay Team