1 reviews | Active since Mar 2010
Playing the ignoring game or cunning? Their business plan is not funny.
I were phoned and after 15minutes offered a R100 cheaper per month insurance. Afterwards another 90 minute telephonic investigation I was accepted. When I tried to cancelled my assiting insurance they offer me almost R500 cheaper (that also made me furious). Obviously I want to stay with my insurrance. I send immediately an e-mail to say I am cancelling their policy "Welcome to the MiWay family! Policy number: ********** 6" Then the 1st debitorder went through on 1/7/18. I made stop payment at Capitec at a charge of R40. Then the 2nd debitorder went through on 25/7/18. I made stop payment at Capitec at a charge of R40. Why this date? It just show how cunning they are. Another stop payment and another R40 Then the 3rd debitorder went through on 1/8/18. I made stop payment at Capitec at a charge of R40. Another stop payment and another R40. Then the 4th debitorder went through on 25/8/18. I made again a stop payment at Capitec at a charge of R40. Why this date? Now cunning change in my mind to ********s. Another stop payment and another R40. So I spend so far R160 totry to tell them "Hey guys, I cancelled my policy" That is besides the numerous e-mails I send, e.g. 21/6, 24/6, 25/7, 31/7 etc. So when will this end? How much will it cost me? Not even an urgely e-mails swearing and say ugly things move them to stop the policy or to phone or to have a follow up . A bunch of ******? You can decide for yourself!!!
Thank you for taking the time to write to us! We are truly sorry to hear of your experience and we can assure you that is not the MiWay way. We have passed your note on to our team and someone will be in touch to assist you.
Best regards,
The MiWay Team
Thank you for taking the time to write to us! We are truly sorry to hear of your experience and we can assure you that is not the MiWay way. We have passed your note on to our team and someone will be in touch to assist you.
Best regards,
The MiWay Team
