QS
Quintin S

1 reviews | Active since Jul 2011

12 Sept 2016, 10:43

Pirate parts fitted.

<p>And Miway strikes again, and I am not surprised. But none the less still absolutely un-fair for me as a client. I recently booked my car in to dent doctor after my claim was approved. When I went there this morning to collect my car I was horrified at the ***** repair work. But apparently Miway has approved the use of cheap pirate parts that does not fit, instead of genuine parts. After calling my way I was put in indefinite hold. Eventually I got old of the accessor and he was extremely rude and had my wife in tears at one point. I pay a ridicules premium and I'd expect I would get better service then this. To make the situation worse I’m constantly reminded by Miway that I would be put back in the same position prior the accident. So this is a lie as well since my position prior the accident was that the car was 100% fitted with genuine parts. If anyone from miway does read this I give you the chance to fix this issue before I take it further to the ombudsman. FYI I have pictures of the repairs.</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply12 Sept 2016, 11:09
Official

Good day Quintin,

We really value your feedback and please accept our apology for the let down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply16 Sept 2016, 15:08
Official

Dear Quintin,

Thanks for giving us the opportunity to discuss your concerns with you in more detail.

We understand your frustrations and we’re sorry that you’re unhappy with the repairs on your car. We have since been in touch to discuss your concerns, and we’ve explained your cover properly. We urge you to give us a call if there’s anything else we can help you with. Thanks!


Kind regards,
The MiWay Team