phone claim complete but can't close

Lodged a claim for ****** phone. They tell you what they need in bits. So you supply case number , they ask for another thing, and another. Agent called to confirm and assured me all is in order, only for the next day to get another missing doc. 4th day, I'm told they could not get hold of me...Only 1 missed call. Do they not know people do not bath or shower with phones. Surely you don't call once and wait two days until I call to finnd out what's up? I have often rated the service superb, been with them for 14 years and refused, even with lower premiums to join competitors. As it stands, I have been told that tI will be called today. I have literally been waiting the whole day by my fone. Escalated to the Claims manager, still waiting for that elusive call. I am now unblocking all their competitors so I can get quotes. Don't think I will be with them for long.