Phathetic Service

I am so disappointed with Mi-Way, I have been with them for more than 3 years and have never claimed all this time. Last year Dec I had a minor accident which I claimed for. A lady by the name of Maria Phahlane is supposed to be assisting me with my claim. Below events have taken place and I haven't had any feedback/response from Mi-Way or Maria regarding my claim.<br> Calling the call center is a complete waste of time as you just get sent to the message department and then get told that someone will get back to you in 72 hours.<br> <br> <br> I submitted my claim on the 28 Dec.<br> Was told Maria would be assisting me with the claim.<br> After a week she called and told me to take my car to a Centurion to be repaired.<br> I told her the car is based in Uitenhage and that she needed to send me to a panel beater there.<br> Her response was that she would ask for it to be changed and inform me of the progress.<br> I have never heard from her since.<br> I have tried to call her landline number and had no luck.<br> I have emailed her and have received NO response.<br> <br> At this point I am actually ready to cancel my insurance with MiWay.<br> They have failed to assist me in my time of need, after paying premiums for 3 years.<br>