Petrol Benefit not fully explained

It was a relief to find cover for my new car with MiWay. I was also excited about the benefits, especially the 10 litre of petrol that is given to you when you are stuck on the roadside. A year later, 05 November 2015, I am stuck on the roadside because of petrol, but I'm told that I have to pay for the petrol by Dikeledi in Policy Services. She also added that the consultant who assisted me with the policy can't explain every little detail when you take a policy because the call would last for 3 days. MiWay...Really? All other costs like my access fee and monthly premiums were clarified over the phone...why not the petrol costs? Right now I am in my formal wear, with a 2 litre container under the baking sun on my way to refill. When I am done, I will remove your stickers from my windows and call for cancellation. I thought you had my back.