Peter Otto saved the day

My car refused to start on the day of my exam. It was the worst day of my life. I am alone in JHB and do not know a thing about cars. I called Miway to assist with a free tow but the call centre agent refused to help or negotiate because I wasn't stranded. It left a very bad taste in my mouth and I startetd looking for other insurance options. I was getting quotes for R600 to tow my car 3 km's. I decided to try Miway again. I spoke to Peter Otto. He was never rude (like the previous lady, I wish I took her name). He did explain the rules of a free towing service but considered the special circumstance that I was in and spoke to his manager. He managed to get me this service, phoned me every couple of hours to check up on the progress of my vehicle. I am so glad I got him on the phone because I don't think any other call centre agent would have helped me. I am really so grateful and thankful to Peter Otto and Miway. I will only be asking for Peter Otto whenever I call Miway.