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sunita N
1 reviews | Active since Oct 2016
27 Mar 2020, 16:37
Pensioner left waiting for Emergency Assistance! No response or feedback provided!
I called the call center this morning & was transferred to emergency assistance. I cannot access security gate. Tebogo advised that central locking would assist. Bonga from central locking proceeded and later said I need a new lock approx costs R420. He refused to provide a receipt and I said that is required. There after he said he needed to buy a lock and never returned. What sort of service providers do Miway send out? I have called your call center over 5 times. Speaking to Patrick, wandile, Viteo. Nobody has returned or followed up on this call. I still don't have access! This was supposed to be an emergency? Is this how clients are treated in emergency?
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Replies (2)
MiWay Insurance's replyOfficial
27 Mar 2020, 17:38Thanks for bringing this to our attention - this does not sound right at all! Your message is with the right team and someone will look into what happened and provide you with proper feedback shortly. In the interim, please accept our since apologies for the upset and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply27 Mar 2020, 17:38
Official
Thanks for bringing this to our attention - this does not sound right at all! Your message is with the right team and someone will look into what happened and provide you with proper feedback shortly. In the interim, please accept our since apologies for the upset and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
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sunita N's updateReviewer Update
27 Mar 2020, 20:15Feedback from Miway that due to the Lock down they cannot assist! There is only one service provider which they use ie Central Locksmith. Is this correct? So an emergency has to wait 21days? Why was this information not provided initially?
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sunita N's update27 Mar 2020, 20:15
Reviewer Update
Feedback from Miway that due to the Lock down they cannot assist! There is only one service provider which they use ie Central Locksmith. Is this correct? So an emergency has to wait 21days? Why was this information not provided initially?