MN
Mthokozisi N
1 reviews | Active since Oct 2025
16 Oct 2025, 10:15
Payout reversed
I was told my claim has been processed and paid out Monday and should receive funds within 3 days. I then called yesterday 15 October and they said claim has only been paid out yesterday and the claim for Monday was reversed with no explanation again I should wait another 3 days, I called this morning and was told claim was now processed on the 14th no longer yesterday. I have no clue what is happening and no sign I will even get my payout with the run around I am now getting. Terrible service.
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Replies (5)0
Replies (5)
MiWay Insurance's replyOfficial
16 Oct 2025, 10:16It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply16 Oct 2025, 10:16
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Best regards,
MN
Mthokozisi N's updateReviewer Update
16 Oct 2025, 10:51As i wait to hear the feedback. I am hoping to not be told to wait another 3 days not knowing what I will be waiting for when I have already been made to wait.
MN
Mthokozisi N's update16 Oct 2025, 10:51
Reviewer Update
As i wait to hear the feedback. I am hoping to not be told to wait another 3 days not knowing what I will be waiting for when I have already been made to wait.
MN
Mthokozisi N's updateReviewer Update
16 Oct 2025, 14:134 hours later and still no resolution
MN
Mthokozisi N's update16 Oct 2025, 14:13
Reviewer Update
4 hours later and still no resolution
MN
Mthokozisi N's updateReviewer Update
16 Oct 2025, 21:32I will be driving to your offices tomorrow and not leaving till I get my payout. When it comes to debiting you guys are the first people to debit on my account but paying out its a whole process of being taken from pillar to post. I WANT MY MONEY
MN
Mthokozisi N's update16 Oct 2025, 21:32
Reviewer Update
I will be driving to your offices tomorrow and not leaving till I get my payout. When it comes to debiting you guys are the first people to debit on my account but paying out its a whole process of being taken from pillar to post. I WANT MY MONEY
MN
Mthokozisi N's updateReviewer Update
17 Oct 2025, 11:36You guys will be hearing from the Ombudsman
MN
Mthokozisi N's update17 Oct 2025, 11:36
Reviewer Update
You guys will be hearing from the Ombudsman