TM
Tumi M
1 reviews | Active since May 2012
04 Aug 2015, 18:23
payout not made
So I was told that I will get cash back on the 28th of July and 2 days after when i dont get my money i phoned and i was told that the payment has been made and will reflect after 48hrs. 48 hrs passed and i havent reveived my money and when i made follow up i am told that my cash back is due in 2017, i mean thats ridiculously wrong, I spend money to make a follow up daily and I asked the consultant to call me back since he wanted to do investigations and to date no feedback at all.
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MiWay Insurance's replyOfficial
07 Aug 2015, 10:14Hello tmaroga,
We need to unconditionally apologise for not getting things right initially and for the run around you experienced! Please be assured that this is not the kind of service delivery we to deliver.
We're happy to report that Inno has since been in touch to discuss your concerns with you in more detail and that she also managed to help with your MiRewards payment.
Please don't hesitate to give us a call if you have anything else we're able to help with.
Kind regards,
The MiWay Team
We need to unconditionally apologise for not getting things right initially and for the run around you experienced! Please be assured that this is not the kind of service delivery we to deliver.
We're happy to report that Inno has since been in touch to discuss your concerns with you in more detail and that she also managed to help with your MiRewards payment.
Please don't hesitate to give us a call if you have anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply07 Aug 2015, 10:14
Official
Hello tmaroga,
We need to unconditionally apologise for not getting things right initially and for the run around you experienced! Please be assured that this is not the kind of service delivery we to deliver.
We're happy to report that Inno has since been in touch to discuss your concerns with you in more detail and that she also managed to help with your MiRewards payment.
Please don't hesitate to give us a call if you have anything else we're able to help with.
Kind regards,
The MiWay Team
We need to unconditionally apologise for not getting things right initially and for the run around you experienced! Please be assured that this is not the kind of service delivery we to deliver.
We're happy to report that Inno has since been in touch to discuss your concerns with you in more detail and that she also managed to help with your MiRewards payment.
Please don't hesitate to give us a call if you have anything else we're able to help with.
Kind regards,
The MiWay Team
Best regards,