Payout delay due to staff ignorance at MiWay Insurance

<p>On the 12/13 April 2017, I submitted a claim at MiWay Insurance. I decided to use my own panel beater, Thabang requested a quotation from my panel beater. I could not submit it immediately because I was out of town. On my return (08th May 2017) I submitted the quotation to Thabang which he told me that the payout will be done within 3 working days.</p> <p> </p> <p>To my surprise the money was deposited to FNB account which was closed a year ago. For the past year, WiWay has been deducting the monthly premiums from my CAPITEC bank account now that they have to make a payout the money gets deposited to the FNB account which I never confirm as my current banking details. When I made a follow up with Thabang, he told me to go to FNB and query about it because MiWay made a payout it is my responsibility to sort it out with FNB. I went to FNB they told me the account was closed a year ago "which I knew that" then the money should bounce back to MiWay's account. When I call Thabang this morning he told me he will send an email to his finance department to allocate the money he will get back to me. I had to call him again this afternoon he told me he is still waiting his fiance department to do a reversal and make a deposit to my CAPITEC account which I have to wait for another couple of days for them to sort that out. </p> <p> </p> <p>I am really not happy with the way that MiWay has been heandling my claim. I have requested Palesa Pharoe, Thabang's manager to give me call to explain this madness, she never consider it important to give me a call as she hasn't call me. The claim is over a month old but the manager seem not to care to give a client a call to explain :( </p> <p> </p> <p>I have forwarded an email to Arddin another manager still waiting for his response.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>