Payment not processed by Miway, they cancelled my cover!

I am appalled and disgusted by the absolute incompetence displayed by Miway. On June 10th, my debit order failed due to insufficient funds, and I received an SMS stating they would retry on June 26th. However, I took initiative and transferred funds to my account on June 13th, then contacted Miway to process the payment ASAP.

"The representative assured me the payment would be collected that same day. But, to my astonishment, the payment was not collected. I followed up on Monday, 16 June'25 and again, they promised the payment would be processed that evening. Their assurance that I still had cover, despite the payment not being collected.

Today, June 17th, I woke up to find the payment still hadn't been processed. Instead, I received a message from Miway stating my insurance was cancelled on June 15th due to non-payment. This is an absolute joke!

"Miway's ineptitude has left me with no choice but to give them the lowest rating possible - a 1. Unfortunately, a 0 rating isn't an option, or they would've earned that instead.