Payment not made and no proof of payment provided

I have lodged a claim with miway which was approved and according to Miway payment was made on 21 February 2022. Miway provided a remittance of payment my finance house. Today is 10 March payment have still not been made and Miway is adamant the issue lies with the finance house (Absa). A conference call was set up between Miway and Absa where Absa looked into this matter. ABSA requested from Deon Maritz at Miway that instead of the remittance he needed to provided a proof of payment because no money under that reference is reflected. Deon from Miway is going back and forth and refuses to pull a proof of payment to prove payment was successfully made and also fails to understand a remittance only shows a transaction have been processed. Anything could have gone wrong with this transaction on their end but they refuse to look into their system. My finance house has not been paid and I am left to continue paying this loan just because Miway cannot log into their system and provide a proof of payment. I am extremely disappointed in Miway I have written to their complaints departments and to the ombudsman for short term insurance Cheslin Lambert