Payment delayed

<p>This is the message I received from my way after submitting all the requested documents on the 22nd of December 2015 that sent me this email</p> ********** wrote:<br />Good day,</p> <p> </p> <p>We refer to the above matter and acknowledge receipt of your signed release and proof of bank confirmation.</p> <p> </p> <p>We will send the documents to our finance department to process payment on our behalf.</p> <p> </p> <p>Kindly note that payment takes 10-15 working days to be processed and release and according to my calculations you will have the funds on or before the 16th January 2017.</p> <p> </p> <p>Trust the above finds you well.</p> <p> </p> <p>Today is the 16th that still nothing in my account I was so disappointed that I had to wait till to the last day other companies who value their client this would have been done within 10 days as for Miway it has to be even later than they promised I need my car to be fixed ASAP I have been waiting ever since their client smash my car on the 13th of November 2015</p>