Paying insurance for nothing

<p>I was in an accident on the 7th of December I placed my claim on the app and got my claim number. They sent me an email with the person who will handle my claim, but I still haven't heard anything from them. I phone every day just to hear the same thing over and over I requested to speak to a manager who they said will phone me back and still nothing not even a manager will phone me back. Why when I need the service I pay for the most it's non existing. This is extremely poor service and then I'm expected to pay for it. </p>