PAYING FOR NOTHING

Bad experience with Miway, I lodge a claim on 22/12/2022 now its February have not receive any payment, I first spoke to Callyn Jones on December then he decided to close my claim without letting me aware , then I call again i spoke to Judith Maluleke , she didn't assist me , then i spoke to Yolande Botes she said she cant take over because its not handled by her she referred me again to Callyn , of whin on the 17 January i called again Callyn said the payment will reflect on my side within 3 working days , of which i have not receive anything yet, and their staff are so *********** ,I spent so much airtime calling everyday and sometimes other consultants just hang-up on me during conversation and they don't get back to me, they taking me from pillow to post, I even spoke to the supervisor of which I forgot her name and she didn't assist me as well, hence on december other lady said to me I must do the payment then they will refund me within 72 hours, and i didnt have money by that time I had to borrow it for my tyre to be replaced coz I'm using my car on daily basis , my surprise last week other lady from cancellation dep phoned me and ask why i want to cancel because I requested for cancellation of which never happened she said they do not have an agent by the name of Callyn Jones. Last night they have a nerve to debit on my account their premium, Miway they only want many they don't care about their customers ,I don't know what am I paying for