1 reviews | Active since Apr 2011

15 Apr 2018, 21:23

Pay for a cancelled service

I cancelled my vehicle insurance last year October and subsequently I am no longer covered by Miway however every month to this day, Miway still sends debit my account. I have a task of having to reverse and stop the debit order with the bank every month since last year as my Miway refuses to cancel the debit order instruction on their side. I have called the call centre and not much has changed. What I fail to understand is how do you debit for a service that you are not providing?

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Replies (2)
MiWay Insurance
MiWay Insurance's reply16 Apr 2018, 08:28
Official

We have passed your note on and we'll get someone to give you a call soonest. Please accept our sincere apology in the interim for any hassles we have caused you!

Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 Apr 2018, 16:07
Official

We need to unconditionally apologise for not getting things right the first time around and for any hassles we have caused you while trying to cancel your policy. We assure you that this is not the kind of service we aim to deliver!

We regrettable confirm that your policy has been cancelled - please feel free to let us know if you need help with anything else.

Kind regards,
The MiWay Team