pay for 7 years, claim, get frustrated

mandisa xulu (claim team manager)

i have never been so frustrated. if i had it my way i would get another insurance. I have been paying my premium with no fail for seven full years. recently i had an accident and miway manager does not even bother to go an extra mile. i have to send her emails to ask for feedback, i have to call her to get feedback. i have never thought i would have such an experience with miway ever. the kind of service delivered is nothing close to what i expected. loyalty means nothing to miway. mandisa has promised feedback on the supplier who is suppose to give me a courtesy vehicle, the supplier knows nothing about that. i would like to know how i will be commuting around until i get the car back. there is no sense of urgency with miway nothing whatsoever. you will be stuck but the premium will go off next week.