Pay Back The Money

I am very much not pleased with the miway service,they don't know how to service their clients.I had an insurence with miway for my vehicle and it was involved in an accident in December 2018 and the vehicle was written off,the vehicle was working for Taxify services .I put through a claim and they had to pay out an of about R198000 ,they took off all the access amounts from that amount and they paid just above R166000 .So when they were done with my claim they then sent me an email that they have appointed someone else to help me recover my access amounts(just above R28000) by claiming those funds from the other party that caused the accident because the other was at fault.up until today I have not received any communication from miway and it's almost 3 months now .I have sent emails to the consultant appointed to recover the accesses but she is just ignoring my emails. I just want miway to pay me what's due to me because I even provided them with proof that my driver's statement was valid and he had a witness which was the client in the car.my ID number is ********** 573084 and my cell phone number is ********** 212.