PATHETIC! WARNING: DO NOT TAKE OUT MOTORCYCLE INSURANCE WITH MIWAY!

I met up in an accident with my brand new Suzuki Burgman UB125 s****** on Friday, 11 February 2022 in Cape Town (Diep River) where I unfortunately broke my 4th rib.

The claim was lodged with MiWay immediately and the s****** was towed to Auction Nation for assessment.

The following week, on Wednesday 16 February 2022, I received a call from a Mr Tshepang Ngoepe, the Claims Assessor to validate my claim.

Every few days thereafter, I kept receiving empty promises from Tshepang saying that he was expecting the Damage Report from the Assessor. Almost, 3 weeks after the accident on Wednesday 02 March 2022 I am told by Tshepang that my excess outweighs the damages to the s******.

I was very suspicious of this and requested a copy of the Damage Report. Apparently, the assessor Mr Gavin Parker sits in Centurion but had "a guy" to do the assessment. The costs of the replacement parts are from another guy, Terry who also sits Gauteng and Terry also gave a price for labour without having seen the s******. How must I get the parts and how does the S****** get to Gauteng is what I wanted to know? At my own expense? Because the excess outweighs the cost to repair the s******? I live in Cape Town, and it makes no sense for the s****** to assessed from people in Gauteng! THE REPAIR COST NEEDS TO BE UPDATED TO INCLUDE DELIVERY OF THE S****** TO THE REPAIRERS WORKSHOP!

I have arranged with Suzuki South in Plumstead where the s****** was purchased from to collect the s****** from Auction Nation and evaluate the damages to see if anything in the damage report is untoward.

This was my first claim experience, but what a terrible experience it was! I will be lodging a complaint the Ombudsman for Short Term Insurance.