Pathetic turn around time for resolution of claim

I have placed a claim with MiWay over two months ago, for my vehicle that was involved in an accident. There has been almost no response, updates or feedback from them. I have made countless attempts to get feedback from Glenton Sibisi and Loreal Hughes as well as the claim centre claims department. In addition to having an unresolved claim, I have had to pay two months insurance premiums on a vehicle that is a write-off