RL
Riaan L

1 reviews | Active since Apr 2014

12 Apr 2016, 13:07

Pathetic Third Party Claim Service

MiWay is the WORST company when it comes to any form of claims. I have lodged a third party claim against MiWay for damage done to my vehicle by one of their clients and after nearly 2 months they eventually agree to pay out an amount quoted by a panel beater of their choice more than month ago. I then phoned the panel beater to check if the quote is still valid and was told it is not and that the prices have gone up since the quote date.<br> <br> Now Mr. Marcel Fourie is passing the buck for me to prove that the repairs are necessary as a result of the collision, and that the charges for repairing the damage is fair and reasonable.<br> <br> I am not disputing the work, I am disputing the fact that they base their payout amount on a quote that is older than a month and no longer valid, surely this is not fair!! This is completely unacceptable as they were the ones dragging their feet to get the release documents to me. I think this company is one to be investigated by Carte Blanche! Even a colleague of mine that WAS a customer of MiWay had to battle 8 months to get his car sorted!<br> <br> Service so foul should not be allowed and a company like this should not be allowed to operate!!!<br> <br> #MiWayMustFall

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Replies (1)
MiWay Insurance
MiWay Insurance's reply20 Apr 2016, 11:59
Official
Hello riaan.louw,

We're sorry that your third party claim took longer than expected!

Marcel has been in touch to discuss your concerns, and we confirm that we have since authorised and settled your claim.

Please don't hesitate to give us a call if you need any further assistance!

Kind regards,
The MiWay Team