Pathetic Sevice Miway

Pathetic and Poor service!!!! On the 18th of February I was involved in a hit and run i contacted Miway regarding the incident submitted photos and AR number and till date have not been paid out or contacted if I can take my vehicle to an approved panelbeater. The customer service agent Katlego Sibanyoni still has a nerve to be rude and not helpful at all with sorting this out! My excess is more then the quoted amount by their estimator and when I asked for a cash refund to fix the vehicle privately they want to deduct the excess amount and pay me R311.00 which person can even fix their vehicle for that amount? I suggest people to not take out insurance with them cause their response, assistance and feedback takes days to months to resolve!!!