Pathetic service on first claim

1 of our insured vehicles was in an accident on 15 Nov, we reported it to Miway and sent all the required documents. This vehicle was assessed on 19 November and deemed uneconomical to repair. I queried salvage figures with Amogelang and asked for a breakdown to which she sent me a breakdown of all the other vehicle models (toyota, vw etc) that have been written off and their percentages except the actual model (BMW) that I'm querying. Approx a week later i escalated the matter to Mandisa (Amogelang's manager) who advised that the figures are system generated and she will get an answer from the actuaries who where all going on leave and I'm most likely going to get an answer in 2020. Ffw to 2020 and i have sent 2 emails to miway to assist and the request fell on deaf ears. This is my first claim and will def be the last.