PATHETIC SERVICE - MIWAY INSURANCE

Good morning I joined MiWay (policy no ***3) in January 2019, I had my first claim on the 27th of May this year (***), for a mere windscreen, it is now almost 5 months later, and I still have not received my payment. I have phoned a MILLION times, the glass company has phoned a MILLION times, and every time we get the same reply: "we will do payment today" or "you will receive payment within the next 3 days" or " I will escalate this to my manager". IT IS NOW ALMOST 5 MONTHS LATER!!! You can be assured once I eventually get this claim reimbursed, I will definitely be cancelling my policy with MiWay.