PATHETIC SERVICE MiWay and Thulani Mhlongo

I registered a FIRE CLAIM at my premises on 30th April 2025 at 08:00AM. At no point was any empathy shown by MiWay at claim registration. In the claim registration call I advised the consultant I have broken windows due to the FIRE and she advised she will appoint a Service Provider IMMEDIATELY and will call me back. By Midday no one called me back and when I followed up I was told I will be called back. Nothing happened for the rest of the day. By 02nd May 2025 still nothing from MiWay and by this time I left 4x messages to be called back as I have broken windows since 29th April 2025 due to FIRE at my premises. It is now 15th May 2025 and I have left 2x messages with Tulani Mhlongo for me to be called back as I have broken windows since 29th April 2025 due to FIRE at my premises and both he and MiWay is simply ignoring me. This is really pathetic service and I will be reporting this matter to the Ombudsman if I do not get a call back from Management at MiWay today