TM
TOKO M

1 reviews | Active since Jul 2016

15 Aug 2016, 13:49

Pathetic Service from TEBOGO MONAMA and her Team leader Monique Kritzinger

<p>I logged a claim with miway on the 10th of August and to date i have not received feedback from the claims handler<br />She has a stinking attitude and she refused to assist on a recorded line at 15:45 15/08/2016 telling me that she wont make me priorty as she has other claim</p> <p> </p> <p>I sent her an email to her team leader Monique and also spoke to her and she indicated that she also has a lot of work that she is busy with, she said she will address this with the consultant and till this point i havent received any details from Miway and its pathetic stuff</p> <p> </p> <p>I have sent her all the documenets that she has requested and i will not accept that i will need to deal with this ***!!!! She is ill mannered and doesnt know what she is doing</p> <p> </p> <p>Her service has to be the worst in the Industry and i can only imagine how she deals with her work or even got employed</p> <p> </p> <p>I have never experienced such service in my life!!!!!!!!!!!!!!!!! I wokrk in the same industry so there is no excuse or to tell a client that you are busy to attend to the client</p> <p> </p> <p>I do not make any excuses when i need to pay my premiums so i expect the same service!!!!!!!!!!!!!!!! i need this attended to no later than today</p> <p> </p> <p> </p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply15 Aug 2016, 13:59
Official

Good day Toko,

Thank you for your comments and apologies for the lack of service you experienced!

A manager will get to the bottom of what happened, and get in touch to discuss your concerns.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply19 Aug 2016, 11:16
Official

Dear Toko,

Thanks for your comment and for the opportunity given to respond!

Monique has since been in touch to discuss your concerns, and we confirm that we have authorised and settled your claim! Please don’t hesitate to give us a call if you need any further assistance!


Kind Regards,
The MiWay Team