Pathetic service from Sello Matlala

I am writing to express my FRUSTRATION regarding the delay in authorizing additional work on my vehicle, which is currently held up at Proline Express. Despite multiple emails from both myself and the panel-beaters, we have not received any response from you for over a week.

While I understand the importance of following the necessary processes, timely communication with customers should be a priority. The lack of response is causing significant delays and frustration in the repair of my vehicle.

I kindly request that you address this matter urgently and provide the necessary authorization or feedback as soon as possible.

Thank you for your prompt attention to this matter.