PATHETIC SERVICE FROM MIWAY CLAIMS DEPARTMENT

It has been 2 weeks since l was involved in an accident but MiWay is unhelpful and takes time like there is no hurry in Africa. The other party involved in the accidents vehicle was repaired within 14 working days. I was promised by J**** Landsberg submission of validation to the manager on the 5th and feedback on the 6th latest but it seems these people see us as stupid's so they lie to us telephonically just to get rid of us on the other end. J**** is never available on his landline and does not respond to emails which he recommends clients to use.<br> <br> The consultants l spoke to where rude Cidelia Barker and Nkele Molele and only when l mentioned going to Hellopeter that's when they woke up and became helpful. They forget part of their salary comes from happy clients. The manager Arddin kept emphasising of the 7 - 14 days turnaround time which is absurd for paperwork processing. Next time Miway should inform people before they join how their system is slow and unhelpful when it comes to claims and efficient when processing debit orders<br> <br> I am moving to an insurance that understands what it is valuable to a client as clearly MiWay has many customers on their plate to handle