Pathetic Service from MiWay Business

I am furious with MiWay, l have always had nice things to say about them but they have just shown me the other side which is making me consider moving my existing policy elsewhere!!

More than a month ago, l called MiWay Business to cancel my policy, to my shock, the premium still went off my account. Called to rectify this and spoke to GloriaS, who sent me confirmation of cancellation but couldn’t tell me why the request wasn’t processed when l initially called. She asked me to send my bank statement which l did that very same day but from there she just ignored my emails. (I guess that how they treat clients who cancel), l sent several emails following up even to ********** but no one bothered to respond.

Today l spoke to Lloyd Maphaa, who said the issue has been sent to accounts for a refund but wouldn’t explain why it had taken so long.

I am more angry about the lack of care/urgency displayed by this division of MiWay than l am angry about the refund.

They just didn’t care, did nothing to atleast calm me down from my frustration. To make matters worse this Gloria (Senior Consultant) seems unbothered about the way this matter has been handled.

Such incompetence reflects badly on MiWay as a whole, it’s pathetic and unacceptable!!