Pathetic service from Miway

I have been a Miway Client for over 5 years, and feeling very frustrated with the refund claim process for the geyser repairs that I did. I paid from my pocket because I wanted to resolve the issue immediately using an approved contractor from Geyserwise who are specialists in the type of geyser system I have at my house. So now I'm trying to recover my money since I have been paying for a cover I NEVER used however I have been pushed between departments with the reason that their department does not deal with such a process. At one point a consultant by the name of Vukosi Ngoveni said they do not cover and had I not been fami**** with my policy I would have believed him and walked away however after I told him specifically what my policy covers, he acknowledged and said that he will send me a whatsapp from Miway for me to send the invoice and proof of payments which I did. Then he just went quiet, he did not acknowledge nor explain the process to me which was unprofessional and *********** of him. It seems he is not interested in helping clients and is just man-ing calls. I'm really considering to cut ties with Miway and move to a company that delivers on their promises