Pathetic service from miway

Had a accident with my vehicle on the 15 June 2021. A taxi hit my vehicle. From the start of the claim till the process of payment which is not done as yet here as been issues. Firstly a quote was done through photo's. That's OK. But the assessor used a a name of a panel beater that's on their panel and came up with a ridiculous amount. My husband went personally to that company and they said they hadn't given them a quote and miway used their name cos if the job comes to them they will claim more if anything else is wrong. Are insurance companies allowed to use these companies names without getting a physical quote from them. Then secondly the assessor wants to get a door from GAUTENG bear in mind that GAUTENG is the epicenter of covid where there is a door available in durban. I wanted to take it to my on panel beaters and they gave me a hard with the amounts. When the claim was approved I signed a letter of disclaimer on the 29 June 2021 and only on the 3 July 2021 they are doing the payment after I phoned to query it which will take 3 working days fot me to receive it. I always had high standards for miway buy now it seems as it is a cheap skate business with them looking for every short cut to take. I will not refer any1 to them going forward.