Pathetic service from MiWay

Miway...With all the fancy technology to facilitate quicker claims unfortunately it doesn't translate to good customer service! I have been waiting since yesterday for feedback on a repair to a chipped windscreen. After numerous calls still no success. It seems like their call centre agents need proper quality training to effectively deal with queries and complaints!

Spoke to one of their agents this morning who couldn't deal with my complaint and sheer frustration so he decided to put the phone down on me...this is the type of business etiquette they instil in their workers.

I am yet to receive any formal feed back regarding my claim despite my numerous attempts to contact them. If the chip runs and cracks my windscreen....Is Miway going to compensate me for a replacement....I doubt it!!

It's times like these that as a consumer, you really start considering other viable sources of insurance from companies who are serious about customer service and satisfaction not merely put on false pretenses on media!!

Once this debacle is sorted out... I have to strongly reconsider my policy with this *********** company. I had a similar experience last year as well.

If anyone is shopping around for insurance....I wouldn't recommend this company!! Save yourself the effort and grief...go elsewhere!!