Pathetic Service from claims

<p>I registered a claim with miway on the 26 november 2016 and from the beginning of the process the claims handler (Sandile Mbatha) provided absolutley no service what so ever. He never bothered to send me communication of what was required from me i had to call in more than once to eventually be assisted by a lady named lebogang on what documents i had to provide. Even after sending the documents the guy (Sandile Mbatha) did not acknowledge receipt thereof. Eventually Saturday the 3rd December 2016 i received a call from him and he asked for some more documentation and contact details which i provided there and then and he finally stated that he would have a decision on my claim latest 5pm on Monday. To this date i have not received a call or email from him and when calling i get told that he is busy and all the managers are unavailable. He does not respond to his email or advise what is the issue if any this is pathetic service</p>