dC
divania C

1 reviews | Active since May 2018

31 May 2018, 15:14

Pathetic service FALSE ADVERTISING!

I have registered a claim with Miway on the 23 April 2018, the matter was allocated to an investigator Quinton Pretorious. I was informed that the process will take 7-14 working days to validate and investigate the claim. It is now a month and a half later and i still do not have a decision from Miway regarding settlement of my claim. i have provided them with everything possible to finalise the claim and yet still i wait.

My premium was taken very fast and Miway did not wait for their money, however when it comes to claiming you sit and wait as Miway looks for every reason to delay the claim unnecessarily.

Pathetic service!

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply31 May 2018, 15:45
Official

We're sorry that your claim is taking longer expected. We will follow up and get back to you with feedback.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply11 Jul 2018, 12:52
Official

We are sorry to hear that you feel this way – please be assured that it is never our intention to cause you any hassles. We believe that Chris and Quintin have given you a call to discuss your concerns and have also advised on the progress of your claim and the way forward.

Should you need anything else, please don’t hesitate to give us a call.

Best regards,
The MiWay Team