pathetic service

It's pathetic to be a loyal client to miway and this is not the 1st time this is happening, i logged a claim for a burst pipe at the geyser and a leaking pipe in the bathroom hall and damaged ceiling ... The plumber came out fixed the pipe at the geyser. I showed him the pipe in the bathroom leaking outside by the wall and this guy says to me thats rainwater running down there that's why the hall is green. i called miway back to advice whats going on they adviced the matter will be referred to Montinque who is dealing with the query and a contractor will be sent out to fix the celling, its been a week no correspondence , i called again today the 17th was told the matter will be referred to Montinque again that was this morning before 9, its 15h07 no call from Miway, pathetic is the least to say..... Miway needs to get therer act together as i will take my business else were, Outsurance is ready to take me on as a client and they offer me cover with no excess because im a pensioner