pathetic service

Im dissapointed with the service I have recieved from miway, on the 15th of February I lodged a claim on the miway app regarding my cellphone which i accidentally dropped at work, my device was then collected and inspected by miway appointed service centre , I was then called by Shauwn Naidoo requesting information of what happened i explained how i dropped my phone , he then started interrogating me requesting personal information of my last dialed number and information he made sign a consent form outlining my previous records itc check in which i did he later called saying he wants access my cellphone records, I find this very unsensible i am being treated like a ***** , I am forced to cancel my policy with miway as i dont feel safe with them anymore , he is now saying i must sign a withdrawal letter , thanks for the worst service i have cancelled my policy but please refund my money im tired of this interrogation for 2 weeks claim no: ***