Pathetic service deom miway

If i could review with zero stars i would. Extremely dissatisfied with the service i am receiving. I WILL definately be moving my insurance. I made a submitted a claim for my rims and tyres in October 2022. The claim handler-Callyn Jones, was useless and lacked courtesy. He failed to commminicate timeously or provide alternatives and proper explanation. I provided legitamate quotes and they authorized the claim at a small percentage of what the cost of the repair was- without even viewing the damage they authorized an amount assuming that would cover the repairs. Upon further investigation and calls-they then changed their story to say that the quote i provide was above the cover amount and therefore they could not approve. Their advice was to provide a revised quote. I took my vehicle back in to the specialist who provided a revised quote. Now im getting the back and forth, having to re-explain the story over again to each new consultant that takes my call-each as useless as the next. Highly frustrating. You cannot get to speak to any managers, howeveri doubt any assistance will be provided in anycase. I hace never experienced such lack of customer care. PATHETIC.