Pathetic service delivery

I am currently a policy holder at Miway insurance. I was recently a victim of a smash and grab on the 14th of June at 7:15 in the morning, my cellphone was taken. I spoke to a gentleman named Andre who assured me that someone from glassfit in Benoni would call and assist me with my glass replacement on my alternative number on the policy. After more than 10 calls to Miway and glassfit, they were still unable to give me any information with regards to when the fitment can be done. I spoke to a few of their *********** staff namely Amos in glass department. I was left stranded without a window for the entire day on Friday and was only told by 5 that my glass would only be able to be fitted by the follow Tuesday. I mean seriously, is it safe for a women to be driving with a open window on these roads of South Africa. I had to ask about a temporary p****cs closure. Which was then only fitted the following day by PG glass boksburg. Then I got an email stating that I need to improve my claim profile or they will have to cancel my policy. Can you imagine? Not only was my safety placed in jeopardy but now I have to deal with this as well. I see Miway insurance is only effective and efficient when people nearly lose their lives and are placed on a ventilator and TV adverti*****t are made to make them look good. They would rather have our safety placed in jeopardy. And still waiting until today for a call back from the managers at Miway.