Pathetic Service - Claim number: 760112

<p>I had the worst service of my life for the past month, if it was not enough to be traumatised with the accident that i was in, but to give pathetic service was not what i expected. My wife warned me against them but I thought to give them the benefit of the doubt and insure my vehicle with them, with the hopes to proof my wife different.</p> <p>I thought on the day of the accident that MiWay is excellent because they acted quickly to get the relevant people to me. But the After Care and Claims section is the total opposite. My accident was on 6 August 2016, and up till today it is still pending. I'm constantly phoning them to get feedback after i was promised so many times that i will be contacted within 15 minutes, 20minutes or 30 minutes. I have made numerous calls just to be shunt around from pillar to post, which i think is worse than pathetic service.</p> <p>I was told after the accident that the assessor would go out to the vehicle to assess the damage within a few days. A week later I followed up again to find out what the finding were, where I was informed that the assessor was not yet send out to assess the vehicle.</p> <p>I had to follow up almost daily just to get feedback on the progress of the claim. It is almost a month later and the claim is still not finalised. With frustration, I once again contacted MiWay today to get feedback on the progress of the claim, where i was informed that the reason for the delay was that my address on the system was not correct.</p> <p>After it was updated i was once again transferred from pillar to post where i then requested to speak to a manager. I was told that the manager is busy and will contact me within 30 min. To my amazement and disappointment (once again) it is already 2 hours later and, yes NO CALL.</p> <p>I agree with my wife, Outsurance are the best when it comes to insurance. I did not hesitate a second to insure my new car with Outsurance. Not just did they beat the monthly instalment and excess, their service is much better than MiWay's. When I had my vehicle insured with Outsurance previously, they had my vehicle assessed after an accident the same day and had it at the panel beaters within that same week.</p> <p>I hope that my complaint will be addressed and hope that i will receive a phone call by today still.</p> <p>I'm really not happy by the way I’m being treated and how my claim is being handled.</p>