Pathetic service

Worst insurer to deal with. Been with them for a while,they debit ur account without fail,come time for payout,they have the most amount of issues. 2 accidents I 1 month, I have now lost my contract with a company due to their incompetence. When the policies were taken out,they never asked for vehicle service or maintainance. The vehicle has over 500 000kms on it,but now they request a service certificate. They wrote off my vehicle but want to pay out a amount where I cannot even get the little spares that's needed.